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About, Store Policy, and Shipping

Thank you for your interest in Primordial Depth: A Neuvillette Zine!

Primordial Depth: A Neuvillette Zine is a fanzine centered on Genshin Impact's Neuvillette in daily life, whether it's him busy with work or spending his time with the Melusines or in town. This project features the work of multiple creatives, united by their love of Neuvillette! Preorders will be open from July 1 to August 16.

This project is not affiliated with or endorsed by Hoyoverse. This product is entirely fan-made.

Store Policy

By purchasing from Primordial Depth: A Neuvillette Zine, you are accepting that you have read and agreed to our policies below:

Items and Inventory

  • Each item listed is a preorder item, meaning items are made-to-order according to the number of preorders we receive. Items may differ slightly in color, texture, etc. compared to what's on screen.
  • These items are for sale for a limited time only. They will not be restocked. Preorders will not reopen once production and shipping have finished (estimated January/February 2025). Should there be remaining stock after production and shipping finish, we will have leftover sales for remaining merchandise.
  • During production, we will be updating our Twitter (@NeuvilletteZine) as things are made and we get closer to shipping. Please follow so you don't miss anything!
  • Digital items will be emailed to the email you provide at checkout. They will be emailed approximately 1-2 weeks after all physical preorders are shipped, from [email protected], so please add us to your whitelist so you don't miss the email.
  • All digital goods are for personal use only and may not be redistributed, reprinted for sale, or otherwise shared.

Shipping Policy

  • All items in this project are preorder items and will be shipped at a later date. The estimated production time will be 3-4 months. We hope to begin shipping in January 2025 to February 2025!
  • Address changes can be made at any time before shipping begins. We will send out an email and post an announcement at the beginning of the Shipping Period to provide a Change of Address form.
  • All orders will ship from the USA. Domestic orders should take 1-2 weeks to arrive after shipment. International orders should take between 2-12 weeks after shipment.
  • Due to various factors outside of our control, shipping may be delayed or otherwise affected.
  • We are currently unable to ship to the following countries: Afghanistan, Belarus, Bhutan, Brunei Darussalam, Central African Republic, Cuba, Haiti, Iran, Israel, North Korea (DPRK), Lao People's Democratic Republic, Libya, Myanmar, Niue, Palestine, Russian Federation, South Sudan, Sudan, Syrian Arab Republic, Timor-Leste, Turkmenistan, and Yemen.
  • Primordial Depth is not responsible for any packages that are lost or damaged during shipment.
  • We ensure that your orders are packaged securely. If there are any issues, please contact your local post office first to report the damage before contacting us. After this, we can work with you to find the best solution possible. All inquiries about damaged goods should be sent to [email protected].
  • Parcels will be shipped with Pirateship. All orders will be shipped with tracking numbers by default. Buyers are responsible for any customs fees, taxes, or VAT.
  • For Residents of Germany, the EU, and the UK: Though we are able to ship to countries in the EU, due to new shipping restrictions, please note that your package is subject to taxation or VAT guidelines and fees payable by the buyer. Depending on your country's regulations, you will need to pay VAT as outlined by your country of residence.

Cancellation Policy

You may cancel your order and receive a full refund (excluding service fees imposed by Stripe/Paypal/Bigcartel) during the Preorder period (July 1-August 5) by emailing us at [email protected] with your order number requesting to cancel. Cancellations and refunds will not be available after preorders close. This is because funds are being used to produce orders and ship them out once production finishes.

Return Policy

All sales are final and no returns will be accepted.

Refund and Exchange Policy

We MAY offer refunds, exchanges, or replacements under the following circumstances:

  • Orders that were not delivered due to our negligence in package labels (i.e. address label does not match the address on order, address label not properly affixed to package).
  • Orders that contain items that were damaged or otherwise faulty due to our negligence in packaging. Please provide videos and/or photos when contacting us.
  • Orders that are missing listed items (i.e. full bundle order missing an item).

All other refund or exchange requests will be considered on a case-by-case basis.

If unclaimed packages are returned to us, we will send you an email and arrange a second attempt. All buyers will be responsible for covering the reshipment cost for unclaimed packages. If the reshipped package is unclaimed or returned, it will be considered forfeited and will no longer be eligible for any refunds. Orders consisting solely of PDFs (as well as the PDFs associated with any order that contains physical items) will be emailed out a week after all physical orders have been shipped.

The moderators of Primordial Depth reserve the right to cancel and refund any orders that break these terms

Contact Us:

Please don’t hesitate to contact us via our Contact page, Twitter DM's, or emailing us at [email protected] if you have further questions or concerns with your order!